Live Projects

Three ongoing projects that form a single research programme on neurodivergent‑friendly sociotechnical systems and cognitive friction. The NPS study provides an empirical anchor, the Friction WishPool and protocol library provide ND‑led methods and longitudinal data, and the Inner Kingdom System offers a conceptual and technical blueprint for tools built on a shared schema.

NPS Service Experience Study

Empirical study

Empirical anchor · 3,017‑user NPS dataset from a Chinese e‑commerce platform

Status: WiP paper prepared for CHI 2026 posters / work-in-progress track

Mixed‑method NPS study (N = 3,017) from a mid‑scale Chinese lifestyle e‑commerce platform. Combines NPS, CSAT, CES and 30+ service KPIs with open‑text feedback to locate where after‑sales cognitive friction concentrates across user lifecycle segments and order cohorts. Written up as a Work‑in‑Progress paper prepared for CHI 2026, this project is the first empirical anchor of my Cognitive Friction programme.

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Friction WishPool & Protocol Library

Methods & protocols

ND‑led methods · Turning lived friction into structured research inputs

Ongoing participatory study where neurodivergent participants log the places they repeatedly get stuck in tools, workflows and organisations. A layered intake turns these stories into NPS‑style scores, contextual tags and schema‑ready friction records that feed protocol design, analysis and future tooling. Each protocol is a configurable engine: a reusable sequence of steps, questions and data hooks that generates structured logs rather than one‑off tips.

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Inner Kingdom System

Concept & schema

Cognitive OS · Three‑layer model and shared schema for internal state and work

A three‑layer cognitive operating system and data model for internal state management, connecting parts work, ND‑led protocols and everyday tasks. It models who I am (internal parts and their alliances), how I run (protocol engines such as Dimension Reduction and Inner Council), and how I perceive (transformable control rooms and views), all mapped to a common JSON‑based schema. This schema links friction records, tasks, notes and metrics, providing a backbone for future tools and longitudinal ND research.

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How these projects fit together

Together, these projects form a single Cognitive Friction programme. The NPS study shows how friction appears in large‑scale service data, the Friction WishPool and protocol library turn ND lived experience into reusable methods and datasets, and the Inner Kingdom System offers a unifying schema and model for building tools and further studies.